Return Policy

By submitting a request through Filtration Point, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures. These agreements apply to domestic US nations.

30-day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, must be unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 30 days after delivery will be considered non-returnable.

Return Process

To start a return, contact us at sales@filtrationpoint.com  or +1 888 442 9959. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Incorrect filters or filters with defects in workmanship will be issued a full product credit. All others will be subject to our restocking fee.

You can contact us for any return questions at sales@filtrationpoint.com  or at +1 888 442 9959.

How can customers return your products?

We welcome customers who return your products to return them by post. We do not allow in-store or kiosk to get returns of the product. Please email sales@filtrationpoint.com to initiate a return.

Damages and issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.

How will customers get the return label?

For returns: Please email sales@filtrationpoint.com to obtain a Returned Goods Authorization. When approved, the return label will be emailed to the customer.

For customer remorse: It is customer responsibility for the return label. 

What condition product are you receiving in return?

We accept returns for unused products in original condition and packaging. 

What is the restocking fee?

There's a 40% restocking fee.

How much will customers pay for return shipping?

For defective products we will cover the cost for you. If the return is not due to damage, incorrect product or defect in workmanship but rather customer remorse, you will be responsible for the cost of the return.

Exceptions / non-returnable items

Certain custom products (such as uniquely engineered filters) cannot be returned unless there is a defect in workmanship. Please contact us if you have questions or concerns about your item. Please contact us if you have questions or concerns about your item.

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Exchanges

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, please contact us at sales@filtrationpoint.com or +1 888 442 9959. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy, please contact our customer support here:

• Filtration Point

• Address - 520 Lee Entrance, Suite 105, Amherst, New York, 14228, United States

• Email - sales@filtrationpoint.com 

• Phone - +1 888 442 9959

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

Filtration Point

• Address - 520 Lee Entrance, Suite 105, Amherst, New York, 14228, United States

• Email - sales@filtrationpoint.com 

• Phone - +1 888 442 9959